The Royal Guardian healthcare is committed to protecting the privacy and security of your Data, including Personally Identifiable Information (“PII”) (collectively “Data”). The Royal Guardian Healthcare refers to : RG+ Medical Electives The Royal Guardian Healthcare Institution ( hereinafter referred to collectively as “RGH,” “us,” “our,” or “we”).For purposes of this Privacy Notice (“Privacy Notice”),
This Privacy Notice outlines and explains how RGH collects, processes, uses, and discloses your Data:
(i) in connection with, and in support of, our programs and services;
(ii) in connection with your participation in the RGH professional and educational forums and collaborations;
(iii) in support of our research endeavors;
Nature of the Services Provided
RGH provides programs and services to individuals and to organizations including preventive and curative medical services and medical educational exchange opportunities to medical students and healthcare professionals.
Acceptance of this Privacy Notice
Your use of the RGH websites, mobile applications, programs and services, and related administrative processes signifies that you have read, understood and accepted the terms of this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not submit your PII or any PII you are responsible for to the RGH or use its websites, mobile application, programs and services. Moreover, your continued use of the programs and services, mobile application and website following our posting amendments to the Privacy Notice signifies that you have accepted the amended Privacy Notice.
Personal identifiable information and Other Data We Collect
We collect Personal identifiable information and any other Data either directly from you, through automatic technologies, and from third parties as follows:
Data Collected from You
- Users in Connection with RGH website, services, programs and Mobile Application. We collect the following PII directly from individuals in order to provide our programs and services including some PII that may be considered sensitive PII under the applicable law in the country where you reside. The PII we collect may include but is not limited to an individual’s: name; image; address(es); e-mail address(es); birth date; birth country; passport and visa information; national identification numbers, medical license number, licensing country, and licensing dates; gender; ethnicity; citizenship; relevant information about any claimed disability; financial information; and educational and work experience.
In order to facilitate payment for our programs and services, we use third-party payment services through Safaricom limited, direct bank payments and Telecheck, which directly collect your financial Data (for example, your bank account information or credit card details); the financial Data you submit electronically is not collected, processed, or retained by The Royal Guardian Healthcare. The use of your financial Data is governed by the Privacy Policies of those entities.
In very limited instances, our programs and services permit Users to submit payment by providing financial Data directly to us using a paper form. In the event you elect to make a payment in this manner, your financial Data will be processed only for purposes of payment and will be deleted within one year of collection.
- Users Supporting The RGH or Participating in Educational and Professional Forums.PII is also collected from individuals working for organizations assisting the Royal Guardian Healthcare to fulfill its services, donors, and individuals attending and/or presenting at The Royal Guardian Healthcare educational and professional forums. The PII collected from such Users includes but is not limited to: name, title, address(es), date of birth, birth country, e-mail addresses, phone numbers, and professional credentials.
In most instances, collection of this PII is required for Royal Guardian healthcare to provide the requested opportunities and/or programs and services, or in other instances may be required by law. Non-provision of certain information may bar our ability to provide you with these opportunities and/or the requested programs and services.
How We Use Personal Information
The Royal Guardian Healthcare may use your PII to:
- establish the applicable User account in our systems (e.g., as an applicant for our programs and services);
- process and fulfill requests for the Royal Guardian Healthcare programs and services and medical exchange opportunities;
- provide administrative notices and alerts to inform you of relevant aspects of programs and services
- deliver newsletters and promotional materials that support The royal guardians mission and mandate
- provide customer service in connection with our programs and services and medical exchange opportunities;
- respond to legitimate business inquiries;
- support professional work and educational opportunities;
- confirm the identity of officials who verify credentials at verifying organizations;
- perform analyses and other internal assessments to administer our business and to improve the quality of Royal Guardian healthcare business and service offerings;
- provide information and donor opportunities to support the Royal Guardian healthcare work and mission;
- Facilitate engagement by alumni from our educational programs, including but not limited to alumni of our medical exchange programs.
- address legal and regulatory inquiries made in the interests of serving the public;
- maintain permanent records of Users of the Royal guardian healthcare programs and services as necessary to prevent fraud and serve the interests of the public;
- complete regulatory audits and compliance investigations;
- respond to inquiries from governmental and regulatory authorities;
- conduct statistical research and analysis that support our programs and services, mission, and other business interests;
- monitor for fraud and security threats; and/or
- fulfill any other purpose for which it was collected or provided to us, as stated at the time of collection, or as otherwise implied based on the context of the collection.
The Royal Guardian healthcare uses e-mail addresses collected for administrative and promotional purposes. Administrative e-mails are necessary to keep Users informed about critical aspects of programs and services. These must be received by Users in a timely manner. Therefore, the option to unsubscribe from administrative e-mails and alerts is not available to Users. However, if you wish to opt-out of promotional e-mails, please follow the unsubscribe instructions provided within individual newsletters and/or promotional e-mails.
The Royal Guardian Healthcare reserves the right to aggregate PII provided by Users for statistical analysis and on-going research in accordance with our mission. To this end, The Royal Guardian Healthcrae compiles PII into aggregated data groups. The Royal Guardian Healthcare may de-identify or pseudonymize the PII for statistically accurate data analysis without risking exposure of PII. Such data groups may then be shared with business partners, service providers, and/or vendors of RGH or published on our website, in academic journals, or in presentations.
Basis for Processing PII
Applicable law in certain countries require that we collect and process PII only where we have an identified lawful basis to do so under applicable law. Depending on the program and service and/or opportunity provided and/or the processing activity involved, we collect and process your PII only where we have one of the following lawful bases to do so:
- You Provide Your Consent: You provide us with consent to collect and process your PII for a specific purpose;
- We Must Do So to Perform Our Contract with You: We process your PII to fulfill your request to provide programs and services or other opportunities;
- We Have a Legitimate Interest: We have a legitimate interest to process your PII that is not overridden by your interests, fundamental rights, or freedoms; and/or
- We Must Do So to Comply with Legal Obligations: We process your PII if it is necessary for us to comply with our legal obligations.
Where we process “special” or “sensitive” categories of PII, as defined by the General Data Protection Regulation, we do so only: (i) where you have given us your explicit consent to carry out such processing; or (ii) as otherwise permitted by law.
Personal Information of Minors
Except as noted below, minors (i.e., persons under 18 years of age) are not eligible for participation in the Royal Guardian Healthcare programs or services, and/or medical exchange opportunities. Therefore, the Royal Guardian Healthcare does not intentionally collect PII from minors. If the Royal Guardian healthcare identifies that a minor has submitted PII, we will take all reasonable steps necessary to delete the PII from our databases and not use or retain it for any purpose.
Data Retention and Destruction
The Royal Guardian Healthcare retains your Data for as long as necessary to fulfill the purposes we collected it for and for the duration of our business relationship with you. The Royal Guardian healthcare may maintain a lawful basis for retaining certain PII indefinitely, for example, where The Royal Guardian healthcare services are benefiting the public interest in the area of public health, such as through verification of professional credentials. PII deleted from our active database in accordance with our Policy may be retained in de-identified format for research, data aggregation, and statistical purposes.
How We Disclose and Share PII
We may disclose and share your PII with third parties, as follows:
- To Parties Authorized by Users
Fulfillment of the Royal Guardian Healthcare programs and services or other opportunities often requires disclosure of PII to third parties. In such instances, Users provide explicit consent to such Royal Guardian Healthcare -defined uses and disclosures, and the Royal Guardian Healthcare discloses limited and necessary PII about Users. Such disclosures may be made to the following, as applicable:
- organizations assisting The Royal Guardian Healthcare to fulfill its programs and services including but not limited to verifying institutions (such as medical schools and post-graduate training institutions), identity verification providers, translation providers, test providers, health institutions;
- other organization(s) or individual(s) in order to facilitate on-going services;
- The Government of Kenya or international governmental agencies and other organizations, including medical and other regulatory authorities; and/or
- any other individual, organization, or government or regulatory authority that a User specifies should receive the information.
There may be circumstances where you would like information in your Royal Guardian Helathcare records to be disclosed to a third party, such as a friend or family member. We will not disclose your information to such individuals unless you have authorized us to do so.
The Royal Guardian Healthcare may also disclose PII to third parties, such as hospitals or medical regulatory authorities, where you have given such third parties authorization to obtain such information from The Royal Guardian Healthcare.
To External Third Parties Under Contractual Relationships with The Royal Guardian Healthcare.
RGH may disclose or provide access to your PII with vendors and service providers, including but not limited to the following:
- IT and systems administration services (such as cloud hosting services and e-mail or mail solutions);
- PCI-compliant payment processing solutions (e.g., TeleCheck);
- Internet Service Providers;
- services that assist in processing medical Exchange/elective applications;
- personnel administration services;
- professional advisors such as lawyers, bankers, auditors, and insurers;
- for program and other surveys (e.g., SurveyMonkey).
Where such disclosures are made, they are governed by agreements (such as confidentiality agreements, data sharing agreements, and data processing agreements) that require protection of your PII and that only permit use of your PII in a manner consistent with this Privacy Notice.
To Protect Our Legal Rights and Interests or Where Required by Law
The Royal Guardian Helethcare may disclose PII to respond to valid subpoenas, court orders, legal processes, medical or other regulatory authority inquiries and investigations, or other governmental inquiries and investigations; to exercise our own legal rights to defend against legal claims/suits; to investigate, prevent, or take action against illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person or the general public; or as otherwise required by law.
In the Event of a Change in Corporate Status
In the event that the Royal Guardian healthcare is involved in a merger, acquisition, sale of assets, bankruptcy, and/or reorganization, your Data may be sold or transferred as part of that transaction. Any Agreement with such new entity or receiver will include appropriate privacy protections.
No Disclosures for Direct Marketing and Advertising
At this time, the Royal Guardian healthcare does not disclose, sell, rent, license, grant access to, or trade PII with third parties for direct marketing.
Cross-Border Transfers of PII
All PII collected and/or received by the Royal guardian healthcare is stored and maintained on servers in Kenya, where national privacy laws may not afford the same level of protection as where you reside. Further, fulfillment of many of our programs and services require the cross-border transfer of PII from the Royal guardian Healthcare to other countries, for example, to verify an individual’s credentials and/or to provide information to international medical regulatory authorities; similarly, the national and state privacy laws in those countries may not afford the same level of protection as where you reside. By using The Royal Guardian Healthacre programs and services, you consent to the transfer of information to countries outside your residence, including but not limited to kenya, and acknowledge that your personal information will be processed in Kenya.
Data Privacy and Security
The Royal Guardian healthcare has implemented reasonable administrative, technical, and organizational safeguards to protect against foreseeable risks of unauthorized access, use, disclosure, destruction, or modification of PII and its information systems.
Please note, however, that despite the best efforts of The Royal Guardian Healthcare, the confidentiality and security of information and Data transmitted to/from RGH can not be guaranteed as completely safe from intrusion. Please do your part to protect the personal information that you share with the Royal Guardian Healthcare
Data Protection Rights
Depending on where you reside, your local privacy laws may provide you with certain rights with respect to your PII, as follows:
- Filing Complaints
Applicable Users have the right to make a complaint to the Royal Guardian Healthcare by contacting admin@royalguardianhealthcare.org or info@royalguardianhelathcare.org , and/or to request that the Royal guardian healthcare direct the User to relevant supervisory authorities to file a formal complaint.
Privacy Notices of Unaffiliated Third-Party Websites
This Privacy Notice applies only to the Royal Guardian Healthcare and the Royal Guardian Healthcare privacy practices. The Royal Guardian Healthcare website and mobile applications may include links to unaffiliated third-party websites and applications whose privacy practices may be different than ours. Users clicking on these links should be aware that they are leaving the Royal Guardian Healthcare website and/or application and are accessing the unaffiliated third-party website. Users should review the Privacy Notice of the unaffiliated third-party website before engaging their services or products.
Changes to This Privacy Notice
This Privacy Notice may be amended from time to time as new features, programs, and services are made available, as laws and regulations change, or as otherwise necessary and appropriate. Notice about amendments to the Privacy Notice will be communicated by administrative e-mails, posted on-line, or by other appropriate methods. User access and/or on-going use of the Royal Guardian Healthcare programs, services, websites, and/or mobile applications after such amendments signifies acceptance of the Privacy Notice, as amended. The most current version of the Privacy Notice is available on www.royalguardian.org.
How to Contact Us
If you have questions about the terms of this Privacy Notice or if you need more information, please contact RGH at info@royalguardianhealthcare.org